Notes that were previously highlighted on the regular Newsletter are listed here. The originals were padding out the Newsletters too much. Newest at the top.
These are important as they ensure that students get advice on Assessment methods, Certificate lifetime, 4 Minutes’ Governance and Complaints Procedures as well as encouraging the students to complete an Evaluation Form at the end. Historically we have had one for each type of course and we had no idea whether you or the students hung on to them or not so you were getting a set of 12 each time you delivered a course.
We are trialling a generic Welcome sheet that covers all courses. It is laminated and the students are told to return it to you once read. You can then keep it for next time. If any go missing or are damaged, just ask us for replacements.
Manuals and fobs
In the past we suggested that you keep unused manuals/fobs as a float for the next time around to save postage costs and potential damage to them. This hasn’t really worked as some trainers only do the occasional course for us and when we totalled the value of our stock out with trainers at the end of the year it was somewhat high.
From now on, we will be asking for unused manuals, fobs and paperwork to be returned to us along with completed paperwork so please allow for any additional costs in doing so when you quote. I don’t know how other Centres work, but this might be the norm anyway. All course material is shipped out in a sturdy box, so do feel free to recycle these back to us with the unused items inside. This will give us closure on each course then.
This is working well – thank you. The cartons we ship everything out in are being reused, which is nice and Green and we will re-reuse them if in a suitable state. Remember to include the cost of posting the additional weight in your quotes.
Changes to ITC and ProTrainings Assessment procedures. Heads-up.
ITC. ITC has listened to feedback about the CAP3 / CAP5 assessment method and has brought in a new way of assessing. Between now and 31st March, current and new methods will be acceptable. 4 Minutes is continuing with the current ‘CAP3/5’ process for now whilst it evaluates the new requirements. Once we have worked it out and implemented it, we will disseminate the information to you in time for cutover.
ProTrainings. ProT has now been approved to allow Multiple Choice question papers or written answers for its courses. It has suggested (and we will probably go with) the Multiple Choice route as it uses less paper and is also quicker to mark. Again, we will let you know our decision in due course.
Rainforest depletion reduction scheme.
i. With the new (E)FAW Assessment sheets now required for ITC, there is no longer any need for a Registration sheet as the new sheets have space for a signature and ID check. We will not be supplying the old one going forwards for ITC courses.
ii. ITC provides a variety of checklists for various CPR scenarios. We have always supplied you with one of these per student. You all have your own ways of assessing CPR and AED use, so we will not foist any more on you. You will get one 4 Minutes assessment sheet that covers all 12 candidates that you may use if you wish for your own benefit, but there is no obligation (if you don’t even want that, let me know and I’ll flag your profile so that we don’t keep sending you them).
If you like using the ITC ones, they are available to download and print from your login area on ITC. If you don’t have a login, let me know and I’ll set you up (ITC Approved Trainers only)
Instructor Information Sheet
- Student ID requirements. Text clarified.
- Postal Address for complete paperwork. Please read and amend if you use a template / saved address. It’s a residential address and we’ve had delivery issues if it is addressed to ‘4 Minutes’. Please address packages to me directly and don’t mention 4 Minutes. Full Postal address is on the Information Sheet.Please also remember that paperwork is your responsibility until it is received by us. We strongly advise you to make a backup copy before sending (you can destroy it when we confirm receipt). Some of you send through scans ahead of posting which is also acceptable.We tell students that we keep their data for the purpose of processing their certification so as far as my interpretation of GDPR goes, you temporarily keeping a copy falls under that category. I’m sure the students would prefer that to you having to go back to each of them to re-register should it get lost in transit. If anyone disagrees or can suggest a better process, please do get in touch.
- Referral paperwork. Very few students get referred or failed so there is no point sending out 12 sets each time just in case. Please log on to ITC / ProTrainings and download & print a small float for each course type and file somewhere safe. If you would like us to send you a float, just say which AO, which course(s) and how many copies. Happy to oblige.
Complaints and/or GDPR
If you deliver a course for us, please can you make sure that your course introduction includes something to the effect that if a student has an issue with the course to raise it in the first instance with yourself as Trainer. If that fails to resolve it, they should then be referred to the 4 Minutes Website (www.4Minutes.co.uk) for the full complaints policy and procedure. Not that it will be needed, I’m sure.
If you are registered with ITC, please make sure that you keep your Training Log and CPD log updated. You must carry out a minimum of 6 hours CPD a year. Any courses that you teach via ITC will automatically get recorded. If you wish to add any courses that you have taught outside ITC you can do so via your login. If you are part of the 4 Minutes Centre and don’t know your login details, please do get in touch.
Failing a student
If you need to fail a student (and it does happen), please can you document on the day the reasons for failing, the attempts that you made to assist them (including any adaptations etc) along with any other useful info and send a copy of the report to us as soon as is practical and certainly ahead of / with the paperwork.
If you want us to advertise any public courses that you run, please get in touch to discuss further. Some of you already do and it’s a good way of topping up numbers. It’s free to advertise and just a 10% commission to pay for each successful referral.